Creating and submitting ideas

Ideas are the core of Frill — they're feature requests, suggestions, or feedback from your customers (or your team). Here's how to create and submit them.

Submitting an idea (for customers)

Customers can submit ideas from your public ideas board or via an embedded widget:

1. Click + Add an Idea
2. Enter a title — a single sentence summarizing the idea
3. Add a description — explain why the idea is useful, who would benefit, and how it should work
4. Optionally attach files using the attachment icon
5. Select up to 3 topics to categorize the idea
6. Click Submit Idea

Creating an idea (for admins)

As an admin, you have additional options when creating ideas:

Submit on behalf of a customer
Click Change next to your name to submit the idea on behalf of a customer. This is useful when logging feedback from support conversations or sales calls.

Mark as private
Toggle Private to create an internal idea that's only visible to your team — not to customers.

Understanding the ideas list

Each idea on your board displays:

• Vote count — the number of upvotes from customers
• Title and description — a preview of the idea content
• Author — who submitted the idea
• Topics — tags that categorize the idea (e.g., #Improvement, #New Feature)
• Segments — customer groups associated with the idea (e.g., "Quick Wins")
• Status — the current workflow state (e.g., Future, In Development)
• Comment count — how many comments the idea has received

Tips for good ideas

• Keep titles clear and specific
• Explain the problem being solved, not just the solution
• Include context about who would benefit
• Add relevant Topics so ideas are easy to find